Random Servers Shared Stories Of Suddenly Heartwarming Moments At Their Jobs (23 items)

• (#18) A Father Daughter Moment

  From Redditor u/Xtine85

  To the dad who was teaching his daughter how to tip last night...

  THANK YOU! You have no idea that two life long industry people, were eaves dropping on your conversation with your young daughter last night. My partner (42 m) and I (32F) had been traveling all day and made a detour to try these delicious soup dumplings that we had read about. We were seated right next to you as you both were finishing up your meal. (Don’t worry, we’re weren’t creeping the whole time you were there, that’s not our style.) She seems to be around 5, that curious age, that “why?” age. I overheard you explaining a few different things to her as you guys were wrapping up the food and you sound like a great, level headed dad. When the bill arrived I listened as you had her count out loud how much money the bill was and how much cash you had put on the table for the server who had taken care of you two. She’s smart, she noticed that you put too much money down, naturally she asked “why.” Thank you for explaining that everyone in the restaurant worked hard to put together the meal that you guys had just enjoyed. Thank you for including the bus boy, the dishwasher, and the hostess in your explanation. Thank you for adding the additional information about how the culture here in America is different and explaining to her about how much waitstaff do (Or do not make) hourly. Your break down to your daughter about the tipping culture and how it should be respected was simple, to the point and a lesson that I hope she takes with her everywhere for the rest of her life. You sir, in my eyes, deserve to be ‘Dad of the Year’ and thank you for reminding me again that not all hero’s wear capes.
• (#10) Don't Judge A Book By It's Cover

  From Redditor u/blondiebell

  My very last table of the night was a younger, probably late teens, pair. I definitely judged them at first and didn't expect much, they came in 25min before close and I hadn't had a good day. They ordered quickly, ate quickly, and split the check. Upon clearing the table I saw that BOTH of them had tipped me $10 on their under $10 checks and I nearly cried. It's the little things in serving that can make or break your night, so to those two young people thank you. Thank you from the bottom of my heart for giving my night a sweet ending. I'm sorry I judged you.
• (#17) First Shift Savior

  From Redditor u/k0maru

  So a backstory... I was a manager at McDonald’s and I’ve worked there for about two years. After a few issues with upper management, I decided to quit and pursue another job in the food industry. The day I quit, I got an offer to work at a popular ramen restaurant. That starts with a J and ends with ya! The ramens cost between $13-$20.

  Now, I thought I would be a PRO at working at my new job. But it was just like hitting rewind and learning from the start. McDonald’s compared to working at a restaurant is a huge step and has many differences.

  I still decided that I was going to try my hardest to be quick with learning everything.

  During my first shift, I guess some customers could tell I was very stressed out. In my opinion, the training wasn’t very good. This restaurant is more of a “learn as you go, but still get scolded for not knowing something that you weren’t taught.” One of my tables in my section overheard me getting scolded for something, and continued to watch me work. I could feel their eyes on me but I thought nothing of it.

  By the end of their stay... they called me over. Asked for the bill. Separate bills between two.

  I brought it over to them and they paid. After paying, one of the guys took $50 out of his pocket and told me,

  “You’re a hard worker and I can see that. It can be stressful but you’ll get used to it as you work more. Don’t try to let the mistakes get the best of you!”

  I almost started crying.

  Thank you to the guy who made my first shift 100% better and for relieving my stress. :)
• (#14) Divorce Her!!!

  From Redditor u/bad_thrower

  I am no longer a server, but was one all through college... I worked at a franchise of a chain of 24-hour restaurants that is notorious for cheap breakfasts and sh*tty service. Big yellow sign with red letters.

  Like all of you, I took great pride in my job and how I treated my customers. In all honesty, if I could find a server job that offered good insurance and steady tips, I would consider going back to it. I really, truly loved waiting tables and making people's lives a little more pleasant, at least while they were in my section. It sounds cheesy, but it's true.

  I had several 'regulars" that always sat in my section, but there were other servers that had their regulars as well. One of them was a really pleasant, jovial man... and his horrible, nasty wife. She was the kind of woman who got off on being a bitch and making other people's lives miserable. One particular day, I had to cover some tables in a different server's section because a server called in sick. I was warned about this couple when they came in, but had never waited on them before so I wasn't sure exactly what to expect. I was told that she had a habit of complaining endlessly about everything, demanding to speak to the manager every time they came in and berating the servers and cooks at every turn. The husband (who often came in by himself) was the opposite - friendly, good-natured, well-liked.

  As soon as they were seated, before I could even get their drink orders, the husband got up from the booth and walked outside for a few minutes, leaving me alone with the wife. I put on my best smiley, cheerful face and greeted her. She refused to make eye contact with me and instead scowled and snarled, "You would think that, as much money as we spend here, you people would know what we like to drink! Why do we have to keep going through this? I want ICED TEA, NO LEMON!!". She didn't tell me what the husband wanted, and I didn't ask... I was just so taken aback by the anger straight out of the gate that I just turned on my heels and walked away.

  I poured her an iced tea - NO LEMON!! - and brought it back to her. Before I could even set it down, she snapped, "I already know what I want to eat, and we're in a HURRY." (bear in mind that the husband is still outside). I took her order, still trying to be pleasant, and before I could walk away she snarled "and the last time you people brought the food out, it was COLD!! I do NOT want cold food! And I want EXTRA CHEESE on my scrambled eggs!! and SALSA!!". Her voice seemed to drip with more and more anger with every word she spat out.

  As I was ringing up the order, I thought of a thousand things I wanted to do, then I hit up on an idea... instead of getting back at her, I was going to not only go out of my way to make her meal as perfect and delicious as possible, but I was going to embarrass her as well.

  I made sure everything was perfect... piping hot, lots and lots of cheese on the eggs, fresh salsa warmed up to room temperature. By the time the meal was ready, the husband had returned to the table and was happily chatting with one of the servers. I mustered up my best scared/sad face as I brought out the food to her. As I sat it down, I started to tear up, just a little, and expressed in gushing, flowery terms how sorry I was for how badly she was treated the last time she was here, and how hard I worked to make sure the food was absolutely 100% according to her specifications, and that I felt SO BAD for how she was treated the last time she was here, that I was going to pay for her meal out of my tips and how I hoped that she would be willing to accept my apology on behalf of the whole restaurant for her miserable experience. I really laid it on as thickly and sweetly as I could.

  Her husband, who was happy and smiling and cheerful just seconds ago, stared her down with a sick, horrid look, his face turning bright red. She was MORTIFIED, her face turning equally red... she hung her head and said, "ummm.... okay...". I asked her if everything was to her satisfaction this time, and if it wasn't, I would rectify it immediately. She stared at her plate, pushed it around a bit, and said, "ummmm... yeah...". The husband is staring her down, clenching his jaw. He politely ordered his meal and as I was walking away, I heard him hiss at her, "what did you say to her? What did you DO??".

  She was silent and sulking for the rest of the meal, and he was polite but not overly chatty. When they were finished, she stormed out before he even left the table, head hung. He apologized profusely to me for how she had acted and left a generous tip on top of paying the tab. To the best of my recollection, she never acted like a bitch to any of us ever again.
• (#21) When The Tip Is Cookies

  From Redditor u/aDragonOr2

  Customer said they left their card at home and would come back and pay...

  And then brought cookies as a thanks for trusting them. Some times it pays to believe in basic human decency.

  Being nice and things working out tastes good.
• (#20) Kindess Is Contagious

  From Redditor u/samuallblackson

  You might not have known it but I had spent the last hour crying on and off. You might not have known that I was crying because I was running around the theater with 45 tables all at once. You might not have known I was crying because my boss had just yelled at me again, and I was horrifically stressed. You might not have known over half my tables that night, didn't tip, because people don't feel the need to at a dine-in movie theater. All you did know is that our system was on the fritz, and it was slowing me down.

  But that $10 tip accounted for a whole third of my tips last night, for 7 hours of dripping sweat and tears. I cried happy tears at your kindness. Thank you sir, for making my night better and giving me a reason to remember why I stay in this job. kindness is contagious. Thank you.

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