Random "Can I Speak To Manager" Stories (18 items)

• (#8) Please Don't Try To Return Merchandise Six Years Later

  From Redditor /u/docholoday:

  I was the manager at an EB Games back in the day. This was probably about 2000-2001… We had an older lady come in one day and wanted to "return" a system she had bought for her son. She claimed he had gotten bad grades in school and was returning it as a punishment. She handed me this ridiculously old and beat up cardboard box. I opened it to find a dirty, dusty, Cheeto-fingerprint-covered PS1.

  I knew that the original PlayStation launched in 1994... so what I was looking at in the box was at least 6 years old. I paused, looked back at her, and for whatever reason asked if she had the receipt. She actually did. Sure enough, it had the date printed on it, and it was from some time in '94.

  I still hadn't said anything more, I was just looking at the mess in front of me when she spoke up and said something along the lines of, "and I'll just take the cash back, that will be fine." I laughed, which was probably my first mistake, and said, "I'm sorry, but I don't think I'll be able to return this, this is six years old, and clearly used."

  She tried to argue that she had bought it here at this store, and the manager at the time told her she could return it for "any" reason and went on this crazy diatribe about her kid being bad, etc., etc. It went on for a good 5-10 minutes. When she was done, I just flipped the receipt over and read her the EB return policy. "30 days from date of purchase for unopened merchandise…."

  She completely lost it. It escalated so quickly I contemplated calling mall security (ha!) and the police. She wasn't having it. Then I told her she could "sell" the system back to us (it was worth about $40 at the time), which would have given her something, but she wasn't biting on that one.

  She asked for the manager, demanded to see the manager, wouldn't rest until she told the manager how rude I had been (I was pretty much a saint for most of this) and was going to get me fired. I just pointed to my name tag, and in the most satisfied tone humanly possible said, "Lady, I AM the manager, and there's no way on God's green earth that I'm returning an opened, 6-year-old, clearly used, dirty PlayStation."

  She stormed out, never to be seen again. It was glorious.
• (#3) Never Mess With A Manager In A Trucker Cap

  From Redditor /u/Merzoth:

  [I'm a] manager at an independent sports bar in Austin, TX. Nowadays when someone demands to speak to the manager, I simply walk into the kitchen, grab my black trucker cap with "MANAGER" printed in block white letters on the front, toss it on, and walk right back out with a, "Now where were we?"

  That usually ends the argument right then and there.
• (#1) Some Angry Customers Just Need A Stage To Complain On

  From Redditor /u/goldy_locks:

  When I was in high school, I worked at a candle store in the mall. For the most part, everything was returnable for store credit unless it was a sale item or holiday-specific stuff. I had a woman giving me the hardest time about not being able to return something that had obviously been used for an event… She asked for the manager… but [the customer] wasn't satisfied with her answer [either].

  She went on to ask that we contact someone else about it, and it just happened that we had a visitor from head office at the store that day. Still not happy with getting the same response from all of us, she went on that general disgruntled customer rant of, "this place is terrible and I'm going to tell everyone how terrible it is and no one is going to shop here."

  In the best move I've ever seen, the woman from head office dragged a ladder out into the middle of the mall walkway and insisted the woman start telling people about her experience right then and there. The woman quickly shut up and left. It was beautiful.
• (#12) Driving To A Furniture Store = Free Couch?

  From Redditor /u/krautbrah:

  A lady wanted a couch for free because she drove to our store in hopes of a certain couch that another store told her we had. So, she wanted another one for free because she wasted her time driving here. One of those "What are you gonna do for me?" people.
• (#11) Not Every Bookstore Is The Same

  From Redditor /u/Brandnamenerd:

  I worked at Barnes & Noble after Borders closed for good. The number of people demanding managers to return books they bought at a store that doesn't exist anymore was remarkable.
• (#9) One Riled-Up Customer Stood By His Cheap Principles

  From Redditor /u/Emro08:

  I worked the customer service desk at a grocery store. One afternoon, a guy came storming over after getting checked out and threw a package of beef in front of me. He starts going off, yelling and cussing at me because he was supposed to get a $3.54 discount, but the register only took off $3.53.

  He was screaming at me that he wanted his penny back, and that it wasn't even about the penny, but it was the "principle of the thing." By the time he was through, he had yelled at me, my customer service manager, and our store manager on duty.

  As soon as I gave him that penny though, he shut right up and left.

  Principle of the thing, I guess.

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