Random Retail Workers Describe Customer Encounter That Nearly Made Them Lose It (15 items)

• (#9) Woman Rips Her Own Stocking On A Chair, Blames It On Waitress

  From Redditor u/casool:

  I was working as a waitress, and a woman stopped me as i was passing her table.

  She told me she got a rip in her stockings from one of our chairs. This was according to her 100% my fault, because i did not warn her about our chairs.

  She got very angry, wanted to talk to someone else who could fix her stockings. I got my manager who also said sorry but there is nothing we can do about you stockings. He got told the same as me: "How can you not warn people about the chairs?!"
• (#1) Woman Orders Large Drink In A Small Cup

  From Redditor u/PB_PB:

  Had a woman come in and request a large drink in a small cup. I asked her to repeat that. She reiterated she wanted a large drink, but in a small cup. I told her that wasn't possible. This went on and on, her yelling that it wasn't that difficult to understand, I'm trying to tell her that they're different volumes. Eventually I filled up a large, got a small cup and dead-eyed her while pouring the large in until it overflowed and went all over the counter.
• (#10) One Man's Dedication To A Free Tank of Gas

  From Redditor u/AnneFrank_nstein:

  I worked in a gas station where we had a notorious customer we referred to as "can guy". Every month our station put coupons in the paper for $1.00 of free gas. One coupon per customer per visit. Can guy would collect these coupons and then come park his car on the adjacent street and then go post up on one of our pumps and get gas. One dollar at a time. He'd pump a dollar, come in and give us the coupon and go walk out to the sidewalk(off the property) and then turn around and do it again....for hours. As a pump attendant we have to approve every pump by pushing a button. So every 3 minutes for hours at a time we'd be stuck standing at the till, doing the same transaction over and over. The longest I clocked him doing this for was 2 and a half hours. Corporate added an addendum to the coupons because of him pulling that sh*t.

  He was called can guy because he did all this with a one gallon red gas can.
• (#7) Woman Demands Same-Day Delivery On The Night Of Christmas Eve

  From Redditor u/Rasberryblush:

  Worked for an upmarket UK toy company. Customer is furious we don’t offer same day delivery, at 5pm on Christmas Eve. Ruined her child’s Christmas as “this was gift from Santa” and threatened to write an article about me personally for “refusing to do anything to help." Honestly, the products we sold were mostly overpriced but it attracted a very entitled and graceless clientele. Mostly I had to stop myself from laughing at how ridiculous some of the requests we had were.
• (#14) Customer Demands Online Order From One Month Ago

  From Redditor u/voodootwinkie:

  Holiday season is pretty gruesome; items don’t last and people can order online and pickup in the store but only have 3 days to come pick up or else the item is refunded and put back on the floor.

  Lady comes the night before Christmas Eve and offers me her order number from a month ago.

  I explain she was well past the pickup window and that the item was refunded.

  She starts cursing me out and calling me ridiculous, lazy, and incompetent. I was working a double that day.

  The lady came to the store to pick up a simple doll. That was what she ordered. A doll.
• (#8) Angry Customer Throws Change Directly At Cashier's Face

  From Redditor u/All_Them_Armadillas:

  This crazy woman was already a known problem customer in our store. Being one of the managers and a longtime retail veteran, I usually helped her when she came in.

  One particular day, she came in wanting to return a clearance item she'd bought 3 MONTHS AGO. I knew she knew our return policy and pointed out the "Final Sale" note on her crumpled receipt.

  After more back and forth, she asks that I let her just exchange it. As she's giving me a headache, I agree, inform her that the exchanged item WOULD NOT be able to be returned or exchanged and reminded her of how much credit she had.

  She comes back with another item and slams it onto my counter. Lo and behold, there's a dollar and change difference between her original item and the new one. She's furious, shouting that she shouldn't have to pay it and don't I know she's suffering! I firmly insist she coughs up the difference as THAT'S HOW EXCHANGES WORK.

  She responded by pulling a fistful of change out of her purse and throwing it at my face. A nickel bounced off of my glasses. I saw red but calmly counted up the change, slid the excess across the counter (which she threw onto the floor) and she stormed out.

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